M Process Maintenance
We redesigned Jakarta Murugan Temple’s website with an elegant and user-friendly interface, enabling seamless online pooja bookings, donations, and event registrations. This digital transformation improved visitor management, enhanced transparency, and increased temple donations by 4x
Overview
Our resort-management (process-maintenance) product will serve as an integrated platform to manage all resort operations — bookings, guest check-in/out, housekeeping, maintenance/repairs, inventory, staff scheduling, and guest services — in one unified system.
It will centralize data for rooms, assets (amenities, furnishings, equipment), maintenance history, guest preferences and services, and operational workflows.
The goal is to streamline resort operations, improve response time for maintenance/service issues, boost guest satisfaction, and optimize staff and resource utilization.
Problem Statement
- Many resorts currently rely on manual, fragmented processes (paper-based logs, spreadsheets, disconnected tools) to handle reservations, housekeeping, maintenance requests, staff assignment, and guest services — leading to delays, inefficient coordination, inventory mismanagement, overbookings or under-utilization, missed maintenance or delayed repairs, and poor guest experience.
- This fragmentation causes high operational overhead, increased maintenance costs, poor asset lifecycle management, inconsistent guest satisfaction, and difficulty scaling operations.
Solution
- Develop and implement a comprehensive software-based resort-management system (akin to a combined Computerized Maintenance Management System (CMMS) + resort / property-management system) that automates and integrates: reservation/booking management, guest check-in/out, housekeeping & maintenance scheduling, work-order tracking for repairs or maintenance, inventory/spare-parts tracking, staff scheduling and assignment, and guest service requests.
- Provide dashboards and real-time status updates so managers and staff have full visibility — allowing proactive maintenance, faster response to issues, efficient staff and resource allocation, and scalable operations for peak seasons.
- The end result: lower downtime and maintenance costs, higher guest satisfaction, better asset and resource utilization, and streamlined resort operations.
