The organization was heavily dependent on manual member tracking, which resulted in inefficiencies, errors, and difficulty maintaining accurate records. This manual approach also contributed to low engagement and poor communication with members, as there was no streamlined system to ensure timely updates, notifications, or interactions. Additionally, managing events and handling payments was complex and time-consuming, creating administrative overhead and increasing the risk of missed transactions or coordination issues. These challenges were further compounded by the use of multiple disconnected tools, leading to fragmented workflows, lack of data consistency, and reduced overall operational efficiency.