MEMS CRM Mobile Application
The MEMS CRM Mobile Application is a cross-platform solution developed using Flutter, integrated with Firebase and Odoo CRM.
It empowers sales and service teams to manage leads, monitor calls, and capture business cards using OCR technology—all from their mobile devices.
Overview
The MEMS CRM Mobile Application is a cross-platform solution developed using Flutter, integrated with Firebase and Odoo CRM.
It empowers sales and service teams to manage leads, monitor calls, and capture business cards using OCR technology—all from their mobile devices.
The app operates on an offline-first architecture, ensuring data is stored locally and automatically synced with the CRM backend once connectivity is restored. It also leverages background services to continuously monitor call logs and send real-time push notifications for follow-ups and lead updates.
Problem Statement
Before this application, the client’s sales and support team relied on manual tracking through spreadsheets and phone logs.
This approach caused several challenges:
These gaps led to delays in lead conversion, lower team productivity, and inconsistent CRM data across systems.
- Missed follow-ups due to a lack of call tracking and reminders
- Manual entry errors when updating CRM data
- No real-time sync between field agents and backend CRM
- Difficulty in managing offline operations and updates
- Inefficient process of saving and categorizing business card details
Solution
To address these issues, we developed a smart, connected mobile CRM app that seamlessly integrates with the company’s existing Odoo CRM backend.
- Automated Call Tracking : Monitors and logs calls in real time, even when the app runs in the background.
- OCR-based Business Card Scanning : Uses Google ML Kit to instantly convert scanned cards into digital contacts.
- Offline-first Data Handling : Employs Floor (SQLite ORM) to allow data entry and updates without internet access.
- Push Notifications : Integrated Firebase Messaging to alert users on lead updates, follow-ups, and new assignments.
- Secure Permissions & Background Services : Ensures smooth operation through well-managed native integrations.
- Clean & Modern UI : Built with Flutter, providing a smooth user experience across Android and iOS.
The result is a highly efficient CRM companion that enhances field productivity, eliminates manual errors, and ensures data consistency between mobile and backend systems.
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