Case Studies
Jakarta Murugan Temple
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Project
Case Studies
Jakarta Murugan Temple
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Project
Key Highlights
- UX
- PHP & MySQL
- QR Booking
- Booking Management
Overview
Business Challenges
Operational Challenges
The booking process was handled manually through phone calls and in-person visits. This created scheduling conflicts, errors, and heavy workload for staff. Many visitors initiated bookings but did not complete payment, blocking valuable time slots and reducing overall capacity.
There were no automated confirmations, leading to confusion and higher no-show rates. Visitors could only book during business hours, limiting accessibility.
Reporting & Management Issues
Management lacked real-time visibility into bookings and donations. Reports were prepared manually, data was scattered across spreadsheets, and generating monthly summaries required hours of effort.
Group bookings required extensive coordination through calls and emails, often taking several days to confirm.
No Real-Time Reporting & Visibility
Management lacked real-time visibility into bookings and donations. Reports were prepared manually from scattered spreadsheets, and generating monthly summaries required hours of effort.
Financial Challenges
A significant percentage of bookings were abandoned without payment, causing revenue leakage. Donation tracking was managed manually, making reconciliation time-consuming and error-prone.
Bulk booking calculations for large groups were also handled manually, increasing the risk of mistakes and delays.
High Booking Abandonment Rate
Many visitors initiated bookings but did not complete payment, blocking valuable time slots. There were no automated reminders or timeout mechanisms to release unconfirmed slots.
Operational Challenges
The booking process was handled manually through phone calls and in-person visits. This created scheduling conflicts, errors, and heavy workload for staff. Many visitors initiated bookings but did not complete payment, blocking valuable time slots and reducing overall capacity. There were no automated confirmations, leading to confusion and higher no-show rates. Visitors could only book during business hours, limiting accessibility.
Financial Challenges
A significant percentage of bookings were abandoned without payment, causing revenue leakage. Donation tracking was managed manually, making reconciliation time-consuming and error-prone. Bulk booking calculations for large groups were also handled manually, increasing the risk of mistakes and delays.
Reporting & Management Issues
Management lacked real-time visibility into bookings and donations. Reports were prepared manually, data was scattered across spreadsheets, and generating monthly summaries required hours of effort. Group bookings required extensive coordination through calls and emails, often taking several days to confirm.
High Booking Abandonment Rate
Many visitors initiated bookings but did not complete payment, blocking valuable time slots. There were no automated reminders or timeout mechanisms to release unconfirmed slots.
No Real-Time Reporting & Visibility
Management lacked real-time visibility into bookings and donations. Reports were prepared manually from scattered spreadsheets, and generating monthly summaries required hours of effort.
Our Solution
- Providing 24/7 online booking with real-time slot availability
- Providing real-time QR code confirmation on successful payment
- Streamlining bulk group booking for 50+ visitors with structured admin workflows
- Strengthening revenue capture through intelligent timeout and automated payment handling
- Integrating seamlessly with the existing donation and management infrastructure
Technologies Used
Technologies Used
- WooCommerce
- Custom JavaScript logic for configuration control
- Custom booking tools for configuration control
- API integration for dynamic slot management
Frontend
- PHP & MySQL
- Workflow automation
- HTML5, CSS3, JavaScript
Design Tools
- Figma (UI/UX Design)
- Lucidchart (Flowcharts & System Design)
- Web (Responsive UI)
Key Features Delivered
Complete Online Booking Experience
- Real-time slot availability and automatic donation calculation
- Seamless booking via website and QR code scan
- Instant QR code confirmation delivered by email on successful payment
Bulk Booking & Group Combo System
- Multiple pooja-type options and group size selections
- Admin-controlled booking confirmation and payment link dispatch
- Logic-based group donation mapping
Seamless Payment Integration
- Xendit payment gateway with multi-method support
- Automated payment link dispatch for bulk bookings
- Reduced manual intervention with real-time status updates
Premium UX Design
- Minimal and elegant booking interface
- Mobile-responsive experience for all devices
- Streamlined booking journey from selection to confirmation
Performance Optimization
- Fast loading (<2 seconds) for desktop and mobile
- Optimised for high-traffic and peak festival periods
Impact on Business
Reduction in Booking Completion Time
80%
Improvement in Staff Productivity
4X
Reduction in Manual Order Processing
60%
Improvement in Customer Satisfaction
98%
Increased User Interaction And Exploration
92%
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